Assistant Resident Manager - Strabane Trails Village - Washington, PA (Full-time)

Join our team of Life Changers!UPMC Senior Communities is hiring a Full-time, Assistant Resident Manager to support the office in Strabane Trails Village.Excellent benefits, a pleasant work environment, FREE onsite parking, and a friendly team are just a few of our perks.Apply today!In coordination with and under the direction of the resident managers, manage all aspects of the operation of the facility, coordinating all programs and work between the various departments.Responsibilities:

Manage and coordinate all aspects of the human resources program with the Human Resources Department including hiring/firing, payroll, salary administration, unemployment, workers' compensation etc.

Coordinate sustained marketing effort with the Director of Marketing.

Assist in the development of an active follow-up program on direct inquires including constant communication with prospects.

Monitor all aspects of the business office issues including the accounts receivable and payable functions insuring that invoices are processed according to guidelines and schedules established by the Corporate Accounting Department.

Assist with the managing of the marketing and rental issues to achieve the highest possible occupancy level, making sure that all rental inquiries, follow-ups, tours, forms and reports are in accordance with the marketing and rental guidelines.

In coordination with and under the direction of the resident managers, manage all aspects of the operation of the facility, coordinating all programs and work between the various departments.

Conduct regularly scheduled resident meetings to again maintain a meaningful relationship with the residents and to serve their needs. Keep minutes of these meetings for review by the Corporate staff.

Coordinate and monitor the food service and participate hands-on with meal service daily.

Manage and coordinate scheduling of resident transportation needs.

Establish and maintain open lines of communications with all levels of management and staff in order to promote team building and a more efficient operation.

Maintain meaningful relationship with the residents to insure that their needs are served, giving proper guidance to the concierge to assist in that process.

Control and monitor all aspects of financial management to insure that compliance with facility budgets is met.

Meet with all facility directors and managers to handle all personnel and staffing issues.

Coordinate and oversee the maintenance and repairs of the building, the building systems, the grounds including all service contracts for the building systems, landscaping and snow removal in conjunction with the Building Maintenance Services Director of Operations and purchasing agent.

Coordinate relationships between the facility, regulatory agencies and local emergency service agencies i.e., fire and police departments.

Respond to resident's emergency call bell system and handle appropriately.

Ensure resident compliance with Vial/File of Life.

Maintain appropriate communication with resident family members through email, phone, etc.

Assist with collection of rental and other associated revenue and facilitate annual rental rate increases.

Coordinate and monitor Activities programs with appropriate Director to insure resident satisfaction.

Assist with annual resident satisfaction survey, as well as oversee the new resident survey tool

Conduct or participate with periodic staff meetings and maintain effective communication with staff

Participate with the Quality and Safety program with respect to Employees based upon injury rates / incident rates, with special attention to COVID 19 or other public health programs.Ensure compliance with all Infection Control protocols for resident and staff safety and well-being.

High school diploma/GED. Licensure, Certifications, and Clearances:

Act 34

OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran