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- Collaborates with business and IT subject matter experts to contribute to development of business cases and cost/benefit or return on investment analysis to justify IT initiatives/projects.
- Supports or conducts process mapping sessions with business subject matter experts to document as-is and to-be processes, narratives, gap analysis and roadmaps.
- Supports planning sessions related to projects or new technologies to implement process improvement within the functional area.
- Conducts requirements gathering, analysis and documentation including business/functional, non-functional requirements use cases, user stories, business rules, data dictionaries, and other information or processes required to describe system changes supporting design, development, QA, UAT, RFI/RFP, enterprise architecture planning and technical specifications.
- May develop system diagrams to illustrate the conceptual application/technology landscape and data or process integration between systems; may overlay such diagrams with business process flows to illustrate process/system interactions
- Supports Architecture and other technical teams to design and develop new systems.
- Develops test plans, test cases, user stories, use cases, and traceability matrix and sequences end-to-end testing to ensure that the systems work as expected during enhancements.
- Assists with User Acceptance Testing including data setup, environment setup, scheduling, training, etc.
- Supports data migration activities and helps ensure that the verification/test plan addresses all known scenarios and risks.
- Develops training materials and may train the system's end users; documents instructions, support procedures, troubleshooting tips, and Knowledge Base articles for Service Desk and Tier-2support teams prior to go-live and during hypercare support architecture, software development and testing.
- Consults with business stakeholders and IT service owners to understand the impact of technology changes to the business.
- Establishes relationships with business partners and IT colleagues in order to support process solutions to meet user needs.
- Supports or contributes to gate reviews, change advisory boards and IT operational readiness review meetings.
- Supports the sourcing and selection process for third-party software and other technology components.
- May contribute to the Organizational Change Management plan and activities, in coordination with the business and IT OC
- Bachelor's Degree in Computer Science, Information Systems, Business Management,
- Systems Engineering or other related field or 4+ years of relevant work experience required to satisfy education/experience requirements.
- Knowledge of IIBA guidance and approach to requirements development/ management
- Strong written and verbal communication skills, and the capability to present confidently to project teams
- Strong interpersonal and team-building skills, works well with others in an integrated team environment, and must be self-motivated
- Solid analytical and problem-solving skills
- Broad knowledge of multiple computer environments, platforms and technologies
- Experience defining and documenting business process maps (swim lane format preferred), business/functional requirements, use cases, user stories, technical specifications, test plans, test cases, test scripts, and test results
- Broad knowledge of a variety of collaboration, requirements, testing and support methodologies
- Solid knowledge of Agile methodologies (SCRUM/SAFE) and techniques
- Ability to create and document Amtrak's Project Life Cycle Management (PLM) artifacts and key process steps
- Knowledge of standard business process notation such as BPMN
- Ability to translate technical issues to non-technical audiences.
- Ability to do general troubleshooting for existing information systems or desktop applications to identify errors or deficiencies
- Solid skills in Microsoft Office 365 including Outlook, PowerPoint, Word, Excel, Project, and Visio
- Skills with BA tool sets including Jira, Confluence, Tableau and HP Quality Center
- Bachelor's Degree in Computer Science, Information Systems, Business Management,
- Systems Engineering or other related field plus 2+ years relevant work experience
- ID: #23652930
- State: District of Columbia Washington 20001 Washington USA
- City: Washington
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2021-11-30
- Deadline: 2022-01-28
- Category: Systems/networking