Call Center/Help Desk Technician IV

Bowhead Holding Company
Washington, DC
26 Mar 2025

Vacancy expired!

Overview

Call Center/HelpDesk Technicain IV (NIGC-2022-17541-W):

Bowhead seeks a Business Analyst - Senior in Washington, DC to psupport National Indian Gaming Commission (NIGC) providing Information Technology services and support to seven regional locations throughout the continental United States. The DoT team manages a complex enterprise computing and communications environment, and supports MS OS Laptops, Apple OS iPads and iPhones, Internet Edge firewall service, on-site and remote office technical support, Internet access, site-to-site and encrypted Virtual Private Network (VPN), mission critical applications, VMWare, SQL Server database, MS365, and MS Azure Government (MAG) Cloud environments.

Customer Service Support entails:End-user support for software, peripherals, and devicesInstallation of specialized softwareSolaris Service Desk tickets and tasks for specialized software, peripherals, and devicesEnd-user training support for in-house specialized software including but not limited to:Web and SharePoint solutionsDevices Support:Mobile Devices including but not limited to:I-phone, I-pad, Samsung PhoneAudio visual, and video teleconference equipmentMulti-function devices that copy, fax, and printStand-alone printersDeployment of new desktop and laptops hardwareImage development and supportoperating system upgradesCoordinate and communicate with NIGC personnel

Responsibilities

  • Imaging and support of Windows laptop and desktop PCs
  • Support of Printers and Scanners
  • Installation, setup and troubleshooting of engineering and accounting software applications
  • Apple iPhone and iPad support
  • Note smartphones support
  • Personal cellular hot spots

Qualifications

  • Strong customer service
  • Strong problem-solving skills
  • Strong communication skills
  • 5 years of IT support experience
Physical Demands:
  • Must be able to lift up to 25 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Public Trustlevel. US Citizenship is a requirement for Public Trust clearance at this location.

In accordance with Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, candidates should be aware that they may be required to have received or be willing to receive the COVID-19 vaccine by date of hire.

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