Vacancy expired!
Title: Cisco UC EngineerDuration: 6 Months – Long TermLocation: Washington, DC 20433Hybrid Onsite - 2/3 days onsite from Day1Cisco UC Engineer Position Overview:The Global Telecoms & Client Services (ITSGC) department within ITS provides global communications and client services, products and support for all member organizations across.Working as a member of the ITSCU team, this position will support the current Unified Communications and Collaboration infrastructure that has been deployed for IP telephony and Collaboration services. Duties include implementation, maintenance and support of ITSCU's CISCO based voice services including CUCM, Unity, Voice gateways, IP phones and WebEx unified client. The selected candidate will ensure that incidents are handled optimally through the execution of the established incident management process, with a focus on ticket management quality, and effective escalation and communications.The position will additionally be responsible for establishing configuration templates, support processes, and operating procedures. The position will function as an internal resource to the senior staff of the unit as it relates to current and future services. Essential Job Functions:Provide Tier II technical support to internal support team and end-usersBe responsible for voice technology operations with specific expertise in several areas, including Cisco Call Manager, Unity voicemail, Windows Servers, Linux servers, and voice/analog gateway telephony technologiesProactively identify problems, monitor performance, and perform maintenance to current UC infrastructure components including CUCM infrastructure, CMBE, WebEx App, Voice and Analog gateways and Cisco IP phonesTroubleshoot all the technical and quality related issues for VOIP systems. The engineer must simultaneously maintain communication with the escalation teams and the end-users to ensure they remain updated on any issuesAssist with migration of PSTN connections from T1/E1-PRI to SIP TrunkingSupport peripheral services such as Fax over IP and call recording systems integrated with CUCM.Implement equipment repairs, preventive maintenance, and routing changes with minimal end user disruption per the guidelines of the Change Control ProcessFollow up on TAC cases with VendorSchedule and implement equipment repairs, preventive maintenance, and routing changes with minimal end user disruption, per the guidelines of the established Change Management Process Educational Qualifications and Experience:Education: Bachelor’s Degree in a related technical field or equivalent work experience in the telecommunications field.Qualified candidate will require 3-5 years of broadly based experience in a large telephony environment.Experience in VOIP technologies including servers, networking, TCP/IP, VoIP protocols, PSTN provisioning and SIP integration.Experience in ticketing tool such as Remedy or ServiceNow is requiredStrong analytical, organizational, and interpersonal skillsExperience in IP telephony support role Certification Requirements:- Cisco CCNA Collaboration is required.
- Cisco CCNP Collaboration is preferred.
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veteran