Cisco UC (Voice Engineer)@ Washington, DC

Mindlance
Washington, DC
21 Feb 2025

Vacancy expired!

Role: Cisco UC (Voice Engineer)

Location: Washington, DCDuration: Long Term

Hybrid Onsite: 2 days per week from Day1Cisco UC Engineer- Candidate with experience in Cisco UC and Cisco contact center enterprise will get preference.

Job Detail:Provide Tier II technical support to internal support team and end-users

Be responsible for voice technology operations with specific expertise in several areas, including Cisco Call Manager, Unity voicemail, Windows Servers, Linux servers, and voice/analog gateway telephony technologiesProactively identify problems, monitor performance, and perform maintenance to current UC infrastructure components including CUCM infrastructure, CMBE, WebEx App, Voice and Analog gateways and Cisco IP phonesTroubleshoot all the technical and quality related issues for VOIP systems. The engineer must simultaneously maintain communication with the escalation teams and the end-users to ensure they remain updated on any issuesAssist with migration of PSTN connections from T1/E1-PRI to SIP TrunkingSupport peripheral services such as Fax over IP and call recording systems integrated with CUCM.Implement equipment repairs, preventive maintenance, and routing changes with minimal end user disruption per the guidelines of the Change Control ProcessFollow up on TAC cases with VendorSchedule and implement equipment repairs, preventive maintenance, and routing changes with minimal end user disruption, per the guidelines of the established Change Management Process

Educational Qualifications and Experience:Education: Bachelor’s Degree in a related technical field or equivalent work experience in the telecommunications field.

Qualified candidate will require 3-5 years of broadly based experience in a large telephony environment.Experience in VOIP technologies including servers, networking, TCP/IP, VoIP protocols, PSTN provisioning and SIP integration.Experience in ticketing tool such as Remedy or ServiceNow is requiredStrong analytical, organizational, and interpersonal skillsExperience in IP telephony support role

Certification Requirements:• Cisco CCNA Collaboration is required.• Cisco CCNP Collaboration is preferred.

Nitish SharmaMindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.