Customer Account Representative

Job DescriptionCaptura Hall is seeking a dedicated and personable Customer Account Representative to join our Washington, DC office. In this role, you will act as the primary point of contact for our clients, ensuring their accounts are managed efficiently and their needs are met with professionalism and accuracy. This is an exciting opportunity for someone who is detail-oriented, service-driven, and passionate about building strong client relationships.ResponsibilitiesServe as the main liaison between customers and internal teamsManage and update customer accounts with accuracy and timelinessResolve client inquiries, issues, or concerns in a professional mannerMonitor account activity to ensure compliance and satisfactionCollaborate with team members to improve customer experience and retentionPrepare and deliver reports on account status as neededMaintain a high level of product/service knowledge to support client needs