Customer Account Representative

We are seeking a detail-oriented and customer-focused Customer Account Representative to join our team in Washington, DC. In this role, you will serve as a key point of contact for clients, ensuring their needs are met, inquiries are resolved promptly, and accounts are managed with accuracy and care. The ideal candidate is proactive, well-spoken, and able to build strong, professional relationships.ResponsibilitiesServe as the primary contact for assigned customer accounts, providing consistent and professional support.Manage account information, documentation, and service updates with accuracy.Coordinate with internal teams to resolve issues, deliver solutions, and meet client expectations.Maintain strong communication to ensure customer satisfaction and long-term retention.Monitor account activity and identify opportunities for improvement or service enhancements.Prepare reports, updates, and follow-ups as needed for account management.