Customer Service Advocate

nTech Solutions
Washington, DC
08 Jun 2024

Vacancy expired!

Pay Rate: $16.50/hr on W2

Must-Have:
  • Must have a Laptop/computer with internet to work from home.
  • Must be fully vaccinated (If not vaccinated, need an exemption letter)
  • Comfortable providing a Photo ID Copy

Terms of Employment
  • W2 Contract-to-Hire - 4 Months
  • This position is 100% remote for the foreseeable future. Once deemed safe to be onsite, this individual must reside in a commutable distance to Washington, DC 20003 (Navy Yard).
  • Schedule: Monday – Friday, 8:30am – 5:00pm or 9:00am – 5:30pm

Training Information
  • Training will be virtual and remote. There is an overview of the company, overview of the system and how to navigate, and education on claims and company benefit offerings. The training is three (3) weeks in length. By the fourth week, the CSA will take member services calls – which are the most basic calls.

Overview
  • The Call Center Team is receiving an influx of member and provider calls. The Customer Service Advocates can expect to handle 35-40 inbound calls per day from members of the organization, as well as providers. The topics of discussion on the calls from members will range from educating on company benefits, helping schedule appointments, assisting with specialty provider information, and coordination of insurance cards being sent. The topic of discussion on calls from providers will primarily focus on basic claims information. The Customer Service Advocate will be responsible for navigating through various software and portals while speaking on the phone.

Required Skills & Experience
  • 2+ years of customer service experience
  • Experience working in the medical field – front desk at a Doctor’s Office, Receptionist at a Hospital, customer service representative for a healthcare / insurance company, etc.
    • This is important as these individuals have a general understanding of medical language and terminology.
  • Experience navigating computers and different software simultaneously.
  • Experience in Microsoft Office – namely Word and Excel.
  • Possess excellent written and verbal communication skills.
  • Possess excellent active listening skills.
  • Possess a compassionate and empathetic nature when speaking with members.
  • Possess strong attention to detail and documentation skills.

Preferred Skills & Experience
  • Experience working in a call center environment.
  • Experience working with a health insurance company.
  • Experience with group health, medical, dental, or vision claims.
  • Knowledge of Protected Health Information (PHI).
  • Bilingual preferred but not mandatory (Spanish or Amharic)