Customer Service - Mid Customer Service

3-5 Years ExperiencePossess a passion for Customer ServiceInnovative thinking and drive for resultsDisplay exceptional oral and written communication skills.Capability to navigate concurrently between multiple software systems with relative ease.Ability to interface with a culturally diverse populationWorking knowledge of basic computer functions including Microsoft products, internet research and email communication.Work experience in a Quality/Production driven environmentPosition requires performance in either service or claims for a minimum of 18 months at a meets standard level or above.Must have previous customer service and/or claims experience.Additional required experience includes use of automated systems, PC or CRT proficiency, excellent oral and written communication skills, time and organizational management, and successful project management.Experience performing duties that are detailed in nature, exposure to health care, health insurance, medical information, and direct service experience is preferred.Exposure to project management and supervision is helpful.A Bachelor Degree is preferred.Software & Tools:MS Office Suite, Visio, Adobe Acrobat, FEPDirect, OnBase, Advance Capture, NICEAdditional Skills: Possess a passion for Customer ServiceInnovative thinking and drive for resultsDisplay exceptional oral and written communication skills.Capability to navigate concurrently between multiple software systems with relative ease.Ability to interface with a culturally diverse populationWorking knowledge of basic computer functions including Microsoft products, internet research and email communication.Work experience in a Quality/Production driven environmentPosition requires performance in either service or claims for a minimum of 18 months at a meets standard level or above.Must have previous customer service and/or claims experience.Additional required experience includes use of automated systems, PC or CRT proficiency, excellent oral and written communication skills, time and organizational management, and successful project management.Experience performing duties that are detailed in nature, exposure to health care, health insurance, medical information, and direct service experience is preferred.A Bachelor Degree is preferred.Software & Tools:MS Office Suite, Visio, Adobe Acrobat, OnBase, Advance Capture, NICE