Customer Service Officer

Job DescriptionWe are seeking a Customer Service Officer to join our team in Washington, DC. The ideal candidate will play a key role in managing client interactions, resolving inquiries, and ensuring a high-quality customer experience. This position requires excellent communication, problem-solving abilities, and a proactive approach to client satisfaction.ResponsibilitiesHandle customer inquiries via phone, email, and in-person with professionalism and efficiency.Resolve complaints and issues promptly while maintaining a positive client relationship.Collaborate with internal departments to provide accurate information and solutions.Document and track customer interactions to ensure follow-up and resolution.Identify opportunities to improve processes and enhance customer service standards.Uphold company values and represent Reboot Staff with integrity in all communications.