Data Center Support Technician

13 Nov 2024

Vacancy expired!

We are seeking an experienced

Data Center Support Specialist to maintain and update

Data Center Infrastructure Management (DCIM) at all of the data center locations. Responsibility is to provide technical support at the data centers by performing system/network installation and troubleshooting in order to ensure optimum operation, and to coordinate team effort in accomplishing the work assignments. Secondary responsibility is to ensure physical security and environmental data center issues are addressed effectively in our environment. Other responsibility areas include providing support to vendors and staff. Work in conjunction with systems and applications technical staff to achieve 100% reliable, available, serviceable, and secure systems. Keep management apprised of all current and pending activities in the facility. This position requires 24x7 on-call support in response to trouble calls.

Position Responsibilities;

  • Provide technical support at data centers by performing system/network infrastructure installation and troubleshooting in order to ensure optimum operations.
  • Responsibility for DCIM and the monitoring of environmental and access controls and physical security.
  • Closely coordinates with Data Center Manager and Facilities staff in the area of environmental control and physical security.
  • Maintains effective communications with all customers utilizing Facility Operations
  • Provides coordination/support/assistance to the Facilities Team, Offices and vendors for server/equipment installations, relocations and decommissioning efforts in all data center facilities.
  • Maintains an accurate inventory account of servers/equipment both inside and outside of the datacenters on an ongoing regular basis.
  • Works with the Asset Management Team to perform asset inventory at all facilitates and works to reconcile any discrepancies.
  • Ensures that all Data Center Facility housekeeping tasks are performed.
  • Demonstrates willingness and cooperation in participating in matrix managed projects.
  • Maintain proper record of work operations, events, and logs in order to produce concise reports to management.
  • Maintains professional relationships with customers, management, colleagues and vendors and deliver high-quality customer service.
  • Maintains current diagrams of network components and fiber optic cabling in assigned areas.
Position Requirements;
  • Position requires a technology background and prior computer system operations experience.
  • Extensive knowledge of

    DCIM and Environmental monitoring and

    network cabling.
  • 3 years related experience or the equivalent in combined education, training & experience,
  • Bachelor’s degree in related field and 4+ years of related work experience or equivalent in combined education, training & experience is preferred
  • This position may require travel between Data Center sites and the Campus.
No Phone Calls PleasePlease send us your resume in a word file with contact details