Data Management Analyst

Experience - 11+ YearsProviding direct support on various data systems related to special education to both internal and external customers via telephone, email, virtual or in-person meetings and managing and responding to customer support tickets and various requests in a timely and accurate manner. Supporting account management on various data systems related to special education. Analyzing both internal and external customers’ issues and requests while working with other team members to perform system review and problem solve. Identifying areas to improve data systems, documentation, and other processes. Performing User Acceptance Testing (UAT) and quality assurance of data. Assisting in the design and development of training plans and delivering training for data systems using various training methodologies and serves as a resource or subject matter expert for both internal and external customers. Documenting processes in different formats for staff and internal and external customers. Participating and leading meetings and discussions related to the development, enhancements, training and ongoing support of the work. Performing other related duties as assigned. Minimum Education/Qualifications Requirements Bachelor's degree from an accredited college or university in information technology, business administration, education or related fields and/or equivalent work experience. Ability to provide exceptional customer service experiences. Strong problem-solving skills and a solution-oriented mindset. Detailed oriented. Ability to independently and effectively collaborate with senior leadership, school staff, government agencies and vendors regardless of technical expertise to provide guidance on data systems and process improvements. Ability to communicate effectively, orally and in writing, and establish and maintain effective working relationships with peers, internal and external customers, and vendor staff at all levels of management Minimum Education/Qualifications Requirements Bachelor's degree from an accredited college or university in information technology, business administration, education or related fields and/or equivalent work experience. Ability to provide exceptional customer service experiences. Strong problem-solving skills and a solution-oriented mindset. Detailed oriented. Ability to independently and effectively collaborate with senior leadership, school staff, government agencies and vendors regardless of technical expertise to provide guidance on data systems and process improvements. Ability to communicate effectively, orally and in writing, and establish and maintain effective working relationships with peers, internal and external customers, and vendor staff at all levels of management.