Dental / Oral Surgery Patient Scheduling & Care Coordinator

1. To inquire about this position, you must first call (240) 479-4612

2. DO NOT send your resume

3. DO NOT inquire if you anticipate going back to school or have other career goals within the next 5 years.

4. Do NOT inquire if you don't have computer skills (working with various softwares, emailing, data management, etc)

5. You MUST BE an absolute A-Player (accountable, responsible, never late, result oriented, productive with your time, precise, detailed, thorough, relentless in perfection of your work, hungry to learn, an effective communicator, and a personality that fits customer service and first line of impressions)

THE OPPORTUNITY:

Do you want to use your service experience in an oral surgery practice? Do you have special telephone skills that comforts people and makes them feel special? Do you enjoy working in a boutique practice with ‘Ritz Carlton’ level of service and attention to details? Do you have clear and friendly communication skills to help anxious patients through their treatment experience? Are you skilled at coordination, connecting project members, and prioritizing related tasks?

OVERALL RESPONSIBILITIES:

The patient coordinator / receptionist candidates must have the ability to effectively manage patient expectations and communicate effectively with other team members. Excellent verbal and written communication of both technical and customer issues is critical. This position’s responsibilities include:

- Director of first impressions: Answering telephone and helping patients with scheduling needs, treatment coordination, and questions regarding treatments and services.

- Schedule appointments

- Send pre-treatment and post-treatment information to patients

- Greet patients

- Document treatment progress

- Data entry using electronic dental management software

- Communicate with patient’s referring doctors and obtain necessary records prior to appointments

- Financial consultation and collection of fees

- Run daily reports

- Generate treatment letters and proposals

- General administrative responsibilities

SKILLS REQUIRED:

- Communication skills- excellent verbal and written skills

- Telephone handling

- Strong in service

- Computer- Data entry, reports, documents management, typing

- Management skills (resource planning, setting expectations, scheduling, mentoring, prioritizing).

- Oral communication (customer interaction, requirements analysis, training).

- Written communication.

- Flexibility and respect for company culture and co-workers.

THE IDEAL CANDIDATE:

The ideal candidate will have experience in service industry taking care of patient needs, have telephone skills to make customers feel special, attended, and taken care of, timely individual who is self motivated and disciplined, enjoys working with systems and protocols in place and thrives on achieving results. The ideal candidate will have great oral communication skills, voice, and ability to listen to customers, offer solutions, and take ownership of customer’s needs or problems. Experience in dental or medical field is not required, but candidate must be able to learn and adopt related terminology and information.

ABOUT KAZEMI ORAL SURGERY & DENTAL IMPLANTS

Kazemi Oral Surgery and Dental Implants is a boutique style, fee-for-service oral surgery practice in Bethesda, Maryland since 1997. We have worked with over 250 dentists in the Washington DC area, providing their patients high level of service and solutions to various oral conditions. We specialize in teeth extractions, dental implants, bone grafting procedures, jaw surgeries, and oral & facial trauma and pathology. We work closely with referring dentists of physicians and provide support to the doctors, their office, and team members. The team has a culture of accountability, hard work, high ethics, and team approach to achieve growth and continued progress. Learning and advancing is an important part of the process and team members work closely together to continue their advancement.

NEXT STEPS:

We value smart, creative individuals who are multi-dimensional thinkers and thrive on professional development. Superb competence and continual improvement are key goals for everyone at the center for oral and facial enhancement. This is an exciting opportunity with tremendous growth potential for someone with direct experience in customer service. Your portfolio should impress us with great skills and conceptual problem-solving. We seek people who can demonstrate both compelling form and technical accuracy, once trained.

If you that person, call us at (240) 479-4612. Tell us why you would be a great addition to our team.