Deployment Technician

SAIC
Washington, DC
29 May 2025

Vacancy expired!

Job ID: 2306714

Location: WASHINGTON, DC, US

Date Posted: 2023-05-10

Category: Wage Determination (SCA)

Subcategory: Service Contract Act

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description SAIC is hiring an IMAC Technician (Install, Move, Add, and Change) to support our federal Health & Human Services client in Washington, DC.

Job Description: The IMAC technician will provide ongoing support by executing some, or all, of the following day-to-day on-site activities:
  • Imaging Dell laptops
  • Loading Software (SW) on imaged laptops; install and maintain computer software on users' devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection
  • Box, label, ship, track prepared laptops
  • Manage incident and/or task requests within ServiceNow (SN) to include managing ticket queue(s), updating tickets with detailed notes, assign/re-assign tickets, closing tickets
  • Ticket 'ownership', cradle-to-grave ownership of all assigned SN tickets
  • Effectively and courteously interface with customers either face-to-face, telephone, MS Teams, or other collaborative/communication tools
  • Configure iPhones
  • Lead MEM (Microsoft Endpoint Manager) enrollments for Mobile Device Management
  • Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required.
  • Provides occasional off- hours on-site support for planned maintenance work, unplanned support issues; or to meet customer SLAs.
Knowledge of and/or Ability to:
  • Active Directory account management implementation and administration
  • Microsoft Exchange/Office365 use and/or administration
  • Microsoft Windows OS planning and roll out in enterprise environment
  • Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones
  • Conduct user training on approved software and hardware on an as required basis
  • Incident response and client response coordination for hardware and other IT Operations related failures
  • Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance
  • Perform routine IT system administration, including health checks and supporting incident resolution
Qualifications

Required:
  • High School diploma required. College degree not required, but preferred
  • Experience with ServiceNow
  • 5+ years hands-on IT experience (HW and SW)
  • Mobile Device Management (MDM) iPhone configuration
  • Able to attain and maintain Public Trust

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.