Enterprise Operations Center Technician

Req ID: RQ169564Type of Requisition: RegularClearance Level Must Be Able to Obtain: NoneJob Family: Systems AdministrationSkills:Information Systems,Networking Hardware,System PerformanceExperience:4 + years of related experienceUS Citizenship Required:YesJob Description:The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking a EOC Engineer for the Washington, DC location. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.This position reports directly to their respective Enterprise Operations Center Team L and is responsible for the various tasks in support of the overall objectives at the Securities and Exchange Commission and the particular shift they are assigned to. The EOC Technician is responsible for performing their respective assigned shift’s duties and responsibilities including physical environment, network traffic and application monitoring, system performance, coordinate Data Center shipments and Technician entry, Regional office support, troubleshooting hardware and software problems and creation and maintenance of various EOC documentation.Experience Requirements:

Four years progressive experience in the Information Technology field.

Eligibility to obtain and maintain a government security clearance which requires passing a government security background check and U.S. Citizenship.

Proficiency with the full suite of Microsoft Office tools.

Requires a Computer Science Associates degree or equivalent experience.

Aptitude for learning new network technologies and possess excellent customer service skills

Knowledge of the Information Technology Infrastructure Library (ITIL) service framework beneficial.

Must be a self starter, self motivating and be able to work in a team environment.

Primary Duties:

Able to perform Physical environmental checks and Monitoring tasks of SEC ISS infrastructure.

Ability to navigate and utilize the Spectrum, AppManager NETIQ, Solarwinds, ACD, NLyte, RFID, DVR, Infrastructure Central, Netbotz, Executive Dashboards and Sharepoint web portals.

Open the technical communications bridge, facilitate and coordinate scheduled and unscheduled regional office events

Responsible for managing relationships with NOC customers.

Serve as an escalation point for the Service Desk staff regarding server and infrastructure equipment issues

Generate Service Now tickets in response to user calls and dispatch to the appropriate on-site or on-call technicians.

Coordinate, schedule and perform scheduled and unscheduled power down, power up of the Regional office infrastructure and services.

Keep the appropriate management staff appraised of critical situations which requires attention.

Provide Data Center coverage on a 24x7 shift basis. (Shift and weekend work)

When required, place service calls to the Communications vendors for circuit related issues.

Secondary Duties:

Provide shift activity coordination during absence of Team Lead.

Respond to open ITSM tickets assigned to the NOC.

Perform other duties as assigned.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.