Entry-level Receptionist needed for high profile office in DC

The Midtown Group is teaming up with a leading technology company to support a D.C. government department that offers its residents a Medicaid program. Our collective goal is to modernize and optimize DC's Medicaid program while offering outstanding customer support. Our venture is focused on improving outcomes, enhancing provider experiences, and safeguarding program integrity. For this project, our partner will provide technology, and we will provide people and expertise, across a number of functions, including contact center operations.

The Midtown Group is looking to hire a qualified candidate for the position of Receptionist. The person hired for this key position will be the face of a high-profile and multi-channel contact center that is expecting local and federal government officials and other VIPs to visit regularly.

This position is 100% in-person / onsite, located in Downtown D.C. At the moment, there are no plans to move to hybrid or fully remote models. This engagement is expected to start on July 14th.

Our new Receptionist all aspects of the rule, including:

· All job responsibilities

· Corporate policies, procedures, and processes

· How to handle, escalate, and document contacts

· The necessary technology and tools

· How to access and utilize the knowledgebase

· How to handle sensitive data and personal information, etc.

Key job tasks

The Receptionist will have a number of job responsibilities, and some of the critical ones are:

· Act as the primary person at front desk - the face of the company.

· Answer incoming calls received from lobby.

· Greet visitors.

· Distribute mail.

· Accept, document, and distribute deliveries and small shipments.

· Perform miscellaneous clerical duties, including processing of incoming mail, copying, submitting facility work orders, and ordering office or break room supplies when needed.

· Maintain and coordinate conference room scheduling within the center.

· Interface with team members, management, and visitors to resolve any service issues.

· Review and recommend modifications to procedures and workflow, as needed, to ensure efficient and effective running of the center.

· Conduct outbound calls, if needed, in response to customer or other business needs.

· Attend twice-weekly pre-shift meetings, generally on Mondays and Thursdays, to hear important information from supervisors, to participate in interactive Q&A, etc.

Performance measurement

The Midtown Group measures performance in a number of ways, with the key ones being:

· Quality Assurance

· Efficiency

· Attendance

Minimum requirements

· Two to four years of on-site/in-person administrative and receptionist experience.

· A welcoming, positive disposition.

· Excellent interpersonal skills.

· Good organization skills to balance work and prioritize tasks.

· Experience working with administrative practices, procedures.

· Ability to work independently with minimal supervision.

· Solid multi-tasking skills.

· Proficiency with basic help desk software, computer software, and Microsoft Office applications.

· Problem-solving skills to bring inquiries to effective resolution.

· Customer service skills, with an emphasis on written and oral communication, to professionally and efficiently interact with internal and external personnel of all levels.

The contact center operating hours are Monday through Friday, from 8:00am to 5:00pm ET. However, schedules will be between the hours of 7:45am to 5:15pm ET, to allow for pre-shift sessions and last-minute contacts/wrap up.

The contact center is closed on Federal holidays. Candidates must be able to work 40 hours per week.

The base period for this contract is one year, through November 2026, with two further annual option periods. So, this contract role could run for three years, until November 2028.