Event Coordinator/Manager of Synthetic Ice Rink (Seasonal)

Job Title: Event Coordinator/Manager of Synthetic Ice Rink (Seasonal)

Location:Downtown Washington, DC

Employment Type:40 hours per week- Full-Time (Dec 13, 2023 – Jan 4, 2024)

Availability:December 13th - January 4th

Hours:Thursday to Monday 12:30pm- 8:30 pm

Compensation: $30-$40 an hour depending on experience

Dreamland Productions is seeking an energetic, detail-oriented Event Coordinator/Manager to help bring our Holiday Skate Spectacular at the DowntownDC Holiday Market to life! In this role, you’ll work closely with our team to create a festive, immersive skating experience that captures the holiday spirit and radiates the joyful, inclusive vibe Dreamland is celebrated for. If you’re passionate about creating memorable events that inspire connection, love, and fun, this opportunity is for you!

Key Responsibilities:

Operational Oversight

Seamless Rink Operations: Oversee day-to-day rink activities, including opening and closing procedures, to maintain an efficient and organized operation. Ensure the rink is always clean, safe, and inviting for guests of all ages.

Staffing and Scheduling: Coordinate staff schedules to meet demand during peak hours, events, and holidays. Ensure adequate staffing levels for smooth operations.

Equipment Management: Ensure that rink equipment is always in optimal condition, prioritizing guest safety and the functionality of all rink elements.

Team Collaboration: Partner with partners, performers, and internal team members to team members to bring the holiday-themed magic to life.

Immersive Atmosphere: Assist in setting up and managing themed décor, costumes, and music to create a vibrant, inclusive environment that transports guests into a magical Dreamland.

On-Site Event Support: Oversee on-site event flow, troubleshoot issues, and maintain a joyful atmosphere for all attendees.

Special Holiday Activities: Support our team in executing unique holiday-themed activities and performances that add to the event’s festive charm.

Team Leadership and Staff Management

Team Training & Supervision: Recruit, train, and supervise a seasonal team of attendants, skate rental staff, and customer service personnel, instilling a strong commitment to guest service and safety.

Performance Development: Monitor and mentor staff to deliver high-level service, providing feedback and guidance to support individual and team growth.

Fostering a Positive Culture: Build a collaborative and supportive team environment that motivates employees to create a warm, welcoming, and enjoyable atmosphere for every guest.

Customer Service Excellence

Primary Guest Contact: Act as the main point of contact for all guest inquiries, feedback, and issue resolution, ensuring a smooth and positive customer experience.

Service Training & Standards: Equip our team with the training they need to deliver top-tier guest service, ensuring that every interaction is friendly, festive, and memorable.

Maximizing Guest Satisfaction:implement the philosophy our extensive Handbook ensuring our team excels in our strategies that enhance guest experiences and support our signature programming, which emphasizes joy, community, and celebration.

Safety and Compliance

Safety Protocols: Enforce rigorous safety standards, educating staff on compliance and best practices to ensure a safe experience for guests and employees alike.

Proactive Risk Management: Conduct regular safety checks and assessments, training staff to address potential risks proactively.

Emergency Response: Lead the team in responding to any incidents or emergencies promptly and professionally, following established safety and emergency protocols.

Financial and Administrative Duties

Ticketing & Financial Oversight: Manage ticket registration and ensure financial accuracy and security in reporting.

Inventory Management: Oversee inventory for skates, equipment, and supplies, ensuring all items are well-maintained and readily available.

Qualifications:

Experience:

Proven Venue Management Experience: Experience in managing high-traffic venues, events, or attractions, ideally in a customer-focused, family-friendly setting.

Leadership Skills: Demonstrated ability to lead, recruit, and develop a team, with a track record of fostering positive team dynamics.

Skills:

Customer-Centric Mindset: Exceptional customer service skills with a proactive approach to ensuring guest satisfaction.

Problem Solving Under Pressure: Strong decision-making skills, with the ability to address a wide range of guest and operational issues calmly and effectively.

Clear Communication: Ability to communicate professionally and effectively with guests, team members, and vendors.

Additional Requirements:

Flexible Scheduling: Availability to work evenings and weekends.

Safety &; Emergency Protocol Knowledge: Familiarity with public venue safety protocols, ensuring the highest standards for guests and staff.

Physical Stamina: Ability to move around the rink, assist with setup and takedown, and address any maintenance needs as they arise.

Passion For Creating Experiences: A passion for creating unforgettable experiences that foster joy and inclusivity.

Love For Skating: Love for skating and themed events is a big plus!

About Dreamland Productions

For almost two decades, Dreamland Productions has transformed the skate world by creating unforgettable themed experiences that bring people together through love, joy, and inclusivity. Dreamland’s events are famous for their vibrant, immersive atmospheres, blending costumes, music, and community spirit. Dreamland is a creative force in the skating industry, committed to cultivating collective joy through events that welcome skaters of all backgrounds into an unforgettable experience. The Dreamland mission is simple yet powerful: to change the world, one love-filled skating event at a time.

Why Join Us?

By joining Dreamland Productions, you’ll be part of a creative team dedicated to crafting extraordinary, love-filled experiences, bringing joy and connection to thousands.

Apply today and help us spread the magic of Dreamland this holiday season!

Application Process:

Please submit your resume and cover letter detailing your experience and qualifications. Applications will be reviewed on a rolling basis, with a priority deadline of December 5, 2023.