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Description
There is an opportunity for a Help Desk Analyst to join the team at Robert Half! This full-time employment opportunity is based in the Washington, District of Columbia area. This position is best for someone with a can-do attitude who is looking to be part of a highly motivated team. If you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. It is also required for this Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. It is important for the chosen candidate to understand Incident, Problem, Change Management and other processes. It is also important for you to understand how these processes work together to provide superior support and high availability of our business. If you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services, this Service Desk Analyst job might be for you. You'll succeed at this job if you're comfortable with creating knowledge articles and arranging training for other Service Desk Analysts when needed. You will be successful at this Analyst job if you can cover alternative shifts when needed. We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.Your responsibilities in this role- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Provide guidance to Tier 1 support and team members- It is important for this job to facilitate user account management by handling onboarding, change and departure processes Requirements - Excellent verbal, written, and social communication skills- Ability to work independently with minimal oversight- Deep understanding of Polycom Video Conferencing- Comprehensive knowledge of Active Directory- Conference room setup & cleanup experience preferred- Microsoft Office 365 experience preferred - This position requires technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems - This position requires a combination of superior customer service skills and technical aptitude- Experience in one or more programming or scripting language- Ability to multitask efficiently and prioritize work - This job will often be easier if you have ITIL certification- 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware- Possess skill set to successfully analyze complex business problems, propose effective solutions and understand and apply business vision and direction- Ability to simplify complex problems and build solutions Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.- ID: #43823071
- State: District of Columbia Washington 20004 Washington USA
- City: Washington
- Salary: $65000.00 to $75000.00 yearly
- Job type: Permanent
- Showed: 2022-07-04
- Deadline: 2022-09-01
- Category: Et cetera