Help Desk Engineer, Mid

01 Jul 2024

Vacancy expired!

Job Number: R0138316

Help Desk Engineer, MidKey Role:

Provide in-depth support and lead problem solving and implementation efforts for specific software and hardware for enterprise law enforcement customers in support of mission critical applications. Work as part of a dynamic team to manage service offerings, provide troubleshooting experience, and document best practices. Manage tickets and update best practices for program content management. Work independently with some guidance; review or guide activities of junior employees.

Basic Qualifications:
  • 4+ years of experience working in a professional environment
  • Experience with providing IT customer support including software installation, hardware troubleshooting, and ticket management
  • Ability to provide excellent interpersonal interactions with executive clients
  • Top Secret clearance
  • HS diploma or GED

Additional Qualifications:
  • Bachelor's degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Top Secret clearance is required.

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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