Help Desk lll

Description Job Summary: The Tier 3 Help Desk Specialist is a senior-level IT support detail oriented responsible for resolving complex technical issues that require in-depth knowledge and expertise. They play a crucial role in ensuring the stability and efficiency of the organization's IT systems. This role involves providing advanced technical support, collaborating with Tier 1 and Tier 2 support teams, and participating in IT projects to enhance system performance and user satisfaction. Key Responsibilities: 1.Advanced Technical Support: Act as the final escalation point for complex technical issues that cannot be resolved by Tier 1 and Tier 2 support. Diagnose and troubleshoot intricate hardware, software, and network problems. Develop and implement solutions to restore system functionality quickly. 2.Technical Expertise: Maintain an in-depth understanding of the organization's IT infrastructure, including servers, networking equipment, and software applications. Provide guidance and expertise to entry level support staff and assist in their detail oriented development. 3.Incident Management: Manage and prioritize incidents, ensuring timely resolution while adhering to service level agreements (SLAs). Document and track incidents, resolutions, and troubleshooting steps for future reference. 4.Infrastructure Optimization: Collaborate with other IT teams to plan and execute infrastructure improvements, updates, and upgrades. Identify areas for system enhancements to improve performance, security, and user experience. 5.IT Projects: Participate in IT projects, including system migrations, software deployments, and technology implementations. Provide technical expertise and support project teams to ensure successful outcomes. 6.Knowledge Sharing: Create and update documentation, knowledge base articles, and training materials. Conduct training sessions or workshops for Tier 1 and Tier 2 support teams to enhance their skills. 7.Security and Compliance: Implement and enforce security policies and best practices to protect sensitive data and systems. Ensure compliance with industry regulations and standards (e.g., GDPR, HIPAA). 8.Continuous Improvement: Stay up-to-date with emerging technologies, trends, and best practices in the IT field. Make recommendations for process improvements and technology enhancements. Requirements Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience). Proven experience as a Tier 3 Help Desk Specialist or similar role. Strong knowledge of IT systems, hardware, and software. Expertise in operating systems (Windows, macOS, Linux) and productivity software. Advanced troubleshooting skills for complex technical issues. Deep understanding of network protocols, configurations, and security. Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified detail oriented, Cisco CCNA/CCNP) are highly desirable. Strong problem-solving and critical-thinking abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .