Help Desk Support Specialist job vacancy

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Required:

The IT Help Desk specialists shall have a minimum of 3 years’ experience serving in IT help desk operational environments. Federal Experience must.
Provides technical assistance and training to system users.
Responds to users' requests for assistance by phone, in person, and online. May staff a help desk, information center and/or provide on-site support. May install and modify personal computer, network hardware, software, and peripherals.
Diagnoses hardware, software, and operator problems and takes remedial actions, escalates and/or recommends procedural changes. May load and configure operating systems and applications such as word processing, database, spreadsheet and other applications.

Essential Functions and Responsibilities:

Requires comprehensive knowledge of stand-alone and networked personal computers and related peripheral equipment, and of commonly used stand-alone and networked applications.
Performs end-user support by phone, in person, and online. May staff a help desk, information center and/or provide on-site support.
Assists in maintaining and troubleshooting devices and systems, hardware, and software.
Assists in documenting system performance, bugs, debugging, and program requirements.
Follows maintenance protocols to ensure systems are secure and ready for users.
Assists in coordinating the set-up of data services, as well as phone, computer, and printer installation.