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- The hours of service will be on the Help Desk’s 1st Shift from 7am to 330pm.
- The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor.
- The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2016, Exchange Online, Office 2016, Excel, Active Directory, O365, Teams, SharePoint/OneDrive, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x, 8.x and 10.
- The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential.
- This position may require weekend and/or overtime work. The position is classified as ‘Essential Personnel’ requiring some onsite work attendance on Board-designated holidays and days when the Board is Closed.
- A hybrid work arrangement with a mix of on-site (2-3days per week) and remote work. The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor.
- At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with working knowledge of opening and maintaining help desk cases using IT Service Management (ITSM) tools such as ServiceNow.
- At least Two years’ experience in desktop/laptop troubleshooting, IT systems monitoring, operations support, call center.
- Excellent written and oral communications are required as this position will interface with clients via voice, e-mail, and instant messaging. Demonstrated ability to concisely summarize and document client issues is required.
- At least five years supporting Microsoft Windows 7, 8 and 10, Microsoft Office (2013, 2016 and O365), and Microsoft Outlook.
- Strong Level 1 network and VPN diagnosis and troubleshooting skills.
- Knowledge of AirWatch, iPhone or similar smart phone enterprise support, SharePoint Admin.
- Demonstrated analytical and problem-solving skills.
- Strong interpersonal and communication skills who can work with people at various levels of the organization.
- Familiar with maintaining documentation and communication via Microsoft Office solutions such as SharePoint, Excel, Word and Outlook.
- Advanced skills in Excel are a plus.
- BS/BA in Information Systems, Computer Science or related field is highly desirable
- HDI or SDI Certification is preferred.
- The hours of service will be on the Help Desk’s 1st Shift from 7am to 330pm.
- The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor.
- The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2016, Exchange Online, Office 2016, Excel, Active Directory, O365, Teams, SharePoint/OneDrive, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x, 8.x and 10.
- The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential.
- This position may require weekend and/or overtime work. The position is classified as ‘Essential Personnel’ requiring some onsite work attendance on Board-designated holidays and days when the Board is Closed.
- A hybrid work arrangement with a mix of on-site (2-3days per week) and remote work. The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor.
- At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with working knowledge of opening and maintaining help desk cases using IT Service Management (ITSM) tools such as ServiceNow.
- At least Two years’ experience in desktop/laptop troubleshooting, IT systems monitoring, operations support, call center.
- Excellent written and oral communications are required as this position will interface with clients via voice, e-mail, and instant messaging. Demonstrated ability to concisely summarize and document client issues is required.
- At least five years supporting Microsoft Windows 7, 8 and 10, Microsoft Office (2013, 2016 and O365), and Microsoft Outlook.
- Strong Level 1 network and VPN diagnosis and troubleshooting skills.
- Knowledge of AirWatch, iPhone or similar smart phone enterprise support, SharePoint Admin.
- Demonstrated analytical and problem-solving skills.
- Strong interpersonal and communication skills who can work with people at various levels of the organization.
- Familiar with maintaining documentation and communication via Microsoft Office solutions such as SharePoint, Excel, Word and Outlook.
- Advanced skills in Excel are a plus.
- BS/BA in Information Systems, Computer Science or related field is highly desirable
- HDI or SDI Certification is preferred.
- ID: #49003045
- State: District of Columbia Washington 00000 Washington USA
- City: Washington
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-02-04
- Deadline: 2023-03-31
- Category: Et cetera