Infrastructure Help Desk Coordinator

DMI
Washington, DC
20 Feb 2025

Vacancy expired!

About DMI

DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote.

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About the Opportunity

About the Opportunity:Digital Management, LLC (DMI) is seeking a full time Infrastructure Help Desk Coordinator to support the Joint Service Provider (JSP) Infrastructure Operations Team at the Pentagon. This individual supports camera surveillance, server room cabinet access, facility environmental monitoring, and escorting within the IT facilities (server rooms and telecommunication closets) in the Pentagon.

Duties and Responsibilities: (Please provide this information in list form) · Escorts Pentagon tenants and vendors into the Infrastructure Facility Rooms and racks.· Monitors surveillance cameras in server rooms to ensure all tenant activities are in compliance with guidelines (physical security, installation and decommission procedures, etc.).· Supports authorized and emergency power and HVAC outages at the Pentagon.· Opens conference bridges to enable coordination and communication between multiple teams during during authorized service interruptions.· Supports Power SME with outages and daily activities (change management, system administration, Infrastructure Facility Room escorts).· Operates server room rack security system. Responsibilities include but are not limited to: creating/running reports, generating new accounts, granting access to groups and/or individuals, removing users, setting account expiration dates. · Monitors server rooms and telecommunications closets and ensures all work is authorized.· Responsible for performing walkthroughs of server rooms and telecommunication closets to ensure that environmental conditions are within acceptable ranges, equipment is properly staged, there are no security issues. If there are issues identified, the analyst must communicate and escalate to the appropriate teams for action. · Generates daily reports to track server room activities, changes, and incidents

Qualifications

Education and Years of Experience:

H.S. Diploma with 3-5 years of specialized experience in related field. Preferred Bachelor's Degree from an accredited university with 2 years of directly related experience.

Required Skills/Certifications: (Please provide this information in list form) · Self-Motivated/ Self starter· Ability to work independently as well as coordinate with team members and contract leadership· Effective time management skills· Ability to follow written instructions and SOPs· Ability to anticipate problems & take decisive action· Familiarity with JSP or similar DOD environment· Ability to use MS Office tools, such as Word, Excel, Outlook, SharePoint· Ability to communicate with tenants/customers as well as coworkers Desired Skills/Certifications: (Please provide this information in list form) · CompTIA Security+ certification (not required)

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
  • Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
  • Development - Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  • Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

No Agencies Please

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.