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Job Description Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (RedHat and Windows). Provide software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes O&M and Help Desk teams to support basic and intermediate level troubleshooting.Job Responsibilities Monitor existing systems for structural integrity. Oversee the development and installation of new hardware and software. Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues. Provide technical direction to IT support staff. Design and implement security systems and redundant backups to maintain data safety. Write custom scripts to reduce the need for human intervention, Create scalable, automated solutions for our customer base. Establish multi-platform versions of the software package. Write tests for existing and created code to ensure compatibility and stability. Evaluate, recommend, and implement automated test tools and strategies. Design, implement, and conduct test and evaluation procedures to ensure system requirements are met. Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases. Conducts cost analysis of newly designed platforms and technologies. Evaluate hardware and software and resolve LAN/MAN/WAN network related problems.Minimum QualificationsBachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.4-6 years of experience in information technology, systems administration or other IT related field.Current Public Trust or Secret Clearance.Other Job Specific Skills Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams, and RedHat. Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems. Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills. #cjpost