IT Infrastructure Operations Supervisor

Sparks Group
Washington, DC
20 Mar 2025

Vacancy expired!

Job Summary/Company:

Sparks Group and a Non-Profit located in Washington, DC have together to find an

IT Infrastructure Operations Supervisor. This is a direct hire role with a hybrid work schedule (2 days/week onsite). They offer a $100 per month technology reimbursement to offset the cost of working remote. The Supervisor manages and collaborates with internal staff and external partners to ensure the smooth operation of the IT infrastructure (workstations, network services, audio-visual systems, and telecommunications) as well as promote a customer-service culture among the team.

Responsibilities:

  • Supervise, prioritize, and coordinate activities of the IT network services and technical facilities staff
  • Monitor and assign help desk tickets pertaining to infrastructure; ensure timely resolution and effective customer communication
  • Analyze/troubleshoot issues to identify systemic problems and training gaps
  • Supervise the procurement, configuration, deployment, monitoring, maintenance, upgrades, and support of workstations, laptops, phones, and peripherals
  • Maintain/implement operational policies and procedures for standard IT operations
  • Develop/maintain FAQs for staff allowing them to address common issues without IT assistance

Qualifications/Background Profile:

  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred
  • 8+ years of IT hands-on experience with network administration and IT Help Desk support
  • 3+ years of experience supervising IT team members in network administration and/or IT Help Desk
  • Extensive knowledge and experience with Microsoft 365
  • Extensive technical infrastructure experience
  • Must be able to lift up to 25 pounds, physically deliver/install computer equipment and printers, crawl under desks for installation process and sit/stand for long periods of time
  • Certifications: Microsoft Certified Systems Engineer (MCSE: Productivity) is a plus
  • Work Status: due to government requirements, only US Citizens will be considered for this role

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Qualified candidates should send their resume AND call

Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with

Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.