IT Mart Systems Administrator

Req ID: RQ148985Type of Requisition: SCAClearance Level Must Be Able to Obtain: Top SecretJob Family: SCASkills:Account Management,Active Directory (AD),Customer Service,IT Troubleshooting,Ticketing SystemsCertifications:CompTIA - Security+ - CompTIA, CompTIA - Network+ - CompTIA, CompTIA - A+ - CompTIAExperience:1 + years of related experienceJob Description:Mission:IT Mart Systems Administrator is responsible for providing Account Management Services to Department of State consolidated accounts. Duties consist of creating, modifying and managing all Department of State accounts, creating and modifying SNAP cards, and providing initial mobile and laptop support at tier 1 level.Duties and Responsibilities:

Performs systems administrative and operational duties on computer systems

Perform account management duties in Active Directory

Welcome and greet customers when handling front desk operations

Analyze, evaluate, test and repair basic hardware problems

Prepare activity and progress reports regarding support activities

Respond, investigate, and correct problems

Acts as a technical resource for user queries

Contribute to developing and implementing improvements in the account management processes

Working to achieve SLA's when resolving customer issues

Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)

Provide troubleshooting diagnosis, and repair for laptop and mobile devices

Desired Skills or Experience:

Strong customer service and communication skills (both written and verbal)

Excellent interpersonal skills, especially ability to listen and understand what is being described

Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.

Experience providing Tiers 1 and 2 technical support with hardware and software.

Excellent attention to detail.

Strong working knowledge of computer terms.

Customer service operations experience.

1-3 years of related experience

Education and Clearance:

Associate’s degree or equivalent experience

Must be US Citizen and clearable; Secret clearance (or higher) a plus

Have prior mobile or public key infrastructure (PKI, Smartcard) experience will be a plus

Preferred one or more industry standard certifications- A+, Security+, Network+; etc.

Physical Requirements:

Ability to lift and move 30 lbs. of equipment

Work location: Washington, D.C.COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.