IT Support Analyst

Job DescriptionProvide excellent customer service while using technical, analytical and communication skills to accurately identify client needs and provide effective solutions.Troubleshoot and resolve workstation and classroom technology problems.Act as educator and coach to help college staff, faculty and students adopt and use core institutional technologies effectively.Actively contribute to the development and implementation of training materials and programs that promote the roll-out and use of technology.Follow the established incident management process. Maintain complete, accurate and timely records in the Service Desk ticketing system for all client support activities.Respond to and fulfill requests to meet Service Level Agreements.Participate in special projects and other duties as assigned.Excellent troubleshooting and critical thinking skills.Excellent interpersonal, verbal and written communication skills with the ability to translate technical concepts into user-friendly English.Strong customer service skills; patience, attentiveness and the ability to use positive language.Proficiency with the Windows Operating System, iOS, Android, Office365, Active Directory, Teams, Zoom, Outlook, and multiple browsers. Understanding of networking concepts and the ability to troubleshoot network printing and wireless client issues.Experience with audio visual technology; videoconferencing equipment.Ability to work in and foster a collaborative team environment.Ability to work flexible shifts, which may include evenings and/or weekends and peak periods including, but not limited to the beginning of each semester and service launch dates.Excellent follow-through and attention to detail.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and RequirementsBachelors degree or equivalent job experience required.At least 2 years of experience providing desktop and audio-visual support.Work Schedule: Saturday, Sunday, Monday, and Tuesday from 8am-6pmTemporary work schedule. Start date until October 25th: Monday Friday from 9am -5pm. CompTIA A+, Server+, or Security + certification preferred nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.