IT Support Specialist

Kforce Technology Staffing
Washington, DC
09 Aug 2024

Vacancy expired!

RESPONSIBILITIES:Kforce has a client that is seeking an IT Support Specialist. This position is located in Washington, DC.

Overview:We are looking for an Executive/VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants.

This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. The team member must quickly and effectively diagnose and resolve issues related to PCs/ Laptops, mobile devices (iPhones, iPads, 2-in-1 laptops), application software, telecommunication issues and potentially local network issues. The IT Support Specialist will perform general IT maintenance tasks and resolve moderate complex problems immediately; if needed, more complex IT issues will be escalated to a higher level of support. As needed, the team member will also recommend hardware and software solutions, including new product acquisitions and upgrades. The candidate may conduct training programs designed to educate organization's computer users about basic and specialized applications. The work is performed in a Microsoft Windows environment.

REQUIREMENTS: Must possess a High School diploma/GED; Degree may be substituted with 4 additional years of related experience Must have a minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools Troubleshooting Microsoft Windows 10 (mid-level) Installation and configuration of new machines in a Windows environment (mid-level) Smart cards/PIV cards (general knowledge) Experience with Office 365, VPN, Active Directory, Thin Client Provide Remote Tool Support Conference Room/VTC Setups Wireless Troubleshooting/iPhones and iPads Customer service and interaction Advanced troubleshooting and resolution Imaging new machines Remedy data entry (Asset Module, Incident Management module) Deployment of new machines New software installation The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment Must have strong customer service skills and be able to multitask between hardware and software solutions We are looking for exceptional organization skills, scheduling and the ability to document processes Strong skills with imaging machines and troubleshooting during the image process are a plus

Preferred Skills: Ability to work in a fast-paced environment BMC Remedy/ServiceNow Asset and Incident Module (user-based knowledge)

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.