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IT Support SpecialistFt. Belvoirship Provide on-site Tier 2.5 support. This includes planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.Job Responsibilities Diagnosing and resolving problems in response to customer reported incidents Planning and analysis of work processes, Researching and reporting trends and patterns of problems Developing training materials and performing computing/information system training sessions, Developing and maintaining problem tracking databases, Installing, troubleshooting, and maintaining hardware and software, Performing backup and recovery operations Consulting with users to identify needs and requirements Conducting feasibility studies and trade-off analyses Preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices Support spans desktop, server, and network components. Minimum Qualifications Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Security/Certification Requirements Sensitivity Level: IT-I Critical Sensitive Clearance: Secret IA Level: IAT II (i.e. Security+) Computing Environment: MCSE: 2012, MCSA:WS2012, MCSE 2016, MCSA:WS2016, MC Azure SAE, Microsoft Certified Azure SEA, Microsoft Certified Azure Administrator Associate or DLA approved CE Other Preferred Job Specific Skills Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013. Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills. Advanced experience with Citrix, SAN storage systems, VMware (vCenter) #cjpost