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About DMI
DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise-grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies, and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote. DMInc.com | Careers | Twitter | LinkedIn | Facebook About the Opportunity DMI (Digital Management, LLC.) is looking for a Junior Desktop Support (must have an active Top Secret Clearance) to support a government customer. This contract supports a government customer. The customer's mission is to provide a secure venue for responding to national crises and other threats. We provide technical support and specialized resources to assist in maintaining systems; focusing on various aspects of the network. This includes operations and maintenance support; devising, developing and incorporating innovative technological approaches, designs; and updating of applications. Technical Expertise:- Duties consisting of but not limited to ensuring proper computer operation.
- This includes receiving, prioritizing, documenting, and actively resolving end users help requests.
- Problem resolution may involve the use of diagnostic and help request tracking tools, hands-on help at the desktop level.
- Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance.
- Maintains technical acuity with vendor products and provides recommendations that best support the client's critical missions.
- Provide reliable and timely onsite and remote IT services for customers.
- Supports the installation, operations and maintenance of end-user hardware and software. Maintains Incident Ticket Management Program, conducts laptop audits, Tech Refresh, Active Directory assistance, Tech Data Migration, Power Point presentations and configuration setups.
- Provides documentation and services for products and/or services.
- IT Support and maintenance on multiple enclaves including supporting outside agencies IT equipment.
- Performs disconnects, relocations and reconnections.
- Manages technical refreshes; IT "Specials", and supports Operational Exercises & Critical Missions.
- Decommission obsolete systems and equipment using FBI's standards; participate in quarterly and yearly inventory and proper disposal of equipment.
- Coordinates PC deployments and/or migrations to include, re-installing software, resetting user profiles and network settings, restoring end-user data from backups, tracking all moved PCs, investigate and resolve customer complaints.
- Research and provide follow-up actions utilizing Tracking Software to expedite satisfactory customer resolutions, trouble shoot hardware and or software problems on desktop PCs.
- Installs, configures, and trouble shoots networked printers.
- Active Top Secret Clearance required
- Location is Washington, DC / FBI HQ
- There is no opportunity to telework or work in alternate facilities.
- No travel is anticipated.
- Transportation: Onsite parking is not available. Limited street parking or public garage parking in area. Recommend mass transit - Metrorail (Blue, Green, Orange, Silver, Yellow, Red all nearby), Metrobus, carpool/slugging
- Hours: Monday - Friday between the hours of 6AM and 6PM, except on Federal holidays.
- Dress code: Business casual or better
- Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
- Development - Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
- Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
- Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.
- ID: #43564334
- State: District of Columbia Washington 20535 Washington USA
- City: Washington
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-06-23
- Deadline: 2022-08-21
- Category: Et cetera