Vacancy expired!
MUST BE ONSITE AND FULLY VACCINATEDWashington DC
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
- Receive, log and manage calls from internal staff via telephone and email.
- Provide expert applications support utilizing advanced skills in Microsoft 365 Office Suite (MS Word, Excel, PowerPoint and Outlook), mobile devices, Yardi, and all other GTIS wide applications.
- Provide expert desktop hardware, printer, remote access systems and mobile device support.
- Provide Audio Visual systems support – Crestron, Cisco Codecs and BlueJeans.
- Provide support for Lutron lighting system.
- Provide support for Microsoft Exchange 365 and Intune.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Maintain a high degree of customer service for all support queries and adhere to all Help Desk processes and procedures.
- Escalate unresolved calls to the CTO.
- Assist with building the User Support Knowledgebase by gathering information and publishing support documentation.
- Support and monitor NY LAN and WAN systems.
- Contribute to and participate in the Problem Management process.
- Provide timely and accurate assistance with Quality Assurance projects.
- Participate in all firm-wide IT initiatives and projects.
- 2 years of previous IT Service Desk and/or Call Center experience required.
- Strong oral and written communication skills.
- Excellent interpersonal skills.
- Ability to multitask in a fast paced environment.
- Experience working with employees at all levels including senior management.
- Excellent organizational skills and strong attention to detail.
- An ITIL qualification is preferable but not essential.
- MCP certification would be desirable.
- At least 2 years of desktop applications support experience in a professional services environment.
- Strong customer service focus and experience.
- Strong analytical and problem solving skills.
- Excellent organizational skills.
- Strong interpersonal and communication skills with excellent telephone manner.
- Ability to communicate effectively with all levels of personnel within the Firm.
- Ability to effectively document in detail, events pertaining to open issues.
- Strong knowledge of Microsoft based systems with emphasis on Windows 10, Office Suite (Office 365 preferred) and document management systems.
- Strong knowledge of Lenovo hardware, iPad, iPhone, Android, , and HP printers.
- Knowledge of Microsoft Azure, Active Directory, Group Policy, DHCP and DNS.
- Self-motivated achiever who gains satisfaction from providing excellent customer service.
- ID: #46152655
- State: District of Columbia Districtofcolumbia 00000 Districtofcolumbia USA
- City: Districtofcolumbia
- Salary: $30 - $35
- Job type: Contract
- Showed: 2022-10-02
- Deadline: 2022-11-24
- Category: Et cetera