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Your success is a train ride away.Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees. Are you ready to join our team?SUMMARY OF DUTIES: This role is responsible for infrastructure support for various applications on AWS and Azure cloud platforms. The position entails cloud infrastructure implementation, optimization, monitoring, administration, oversight and incremental enhancement of Amtrak's platform and applications.Implement best practices, security recommendations, right-sizing resources to save cost using cost management tools such as Cost Explorer and CloudHealth, performance tuning, tagging, vulnerability mitigation, OS patching, OS hardening.Responds to change and trouble tickets, monitoring the platform for failures, exceptions, and threshold issues, tuning, and optimizing applications performance, testing applications for product upgrades and patches, communicating with customers and upper management about platform and/or ticket status.ESSENTIAL FUNCTIONS: - OS Patching
- Operational Readiness on newly built assets
- Backup, Restore and AMI creation
- Troubleshooting of cloud assets
- Service Requests for changes to cloud assets
MINIMUM QUALIFICATIONS: - Bachelor of Science degree in engineering or computer science, or equivalent
- Must possess at least 5 years of IT experience with broad knowledge and an understanding of IT areas such as: Architecture, Infrastructure setup/management, Operating Systems setup, Database setup, Applications setup, Network setup, Cloud implementations, Datacenter and Cloud Migrations, HA/DR setup and Backup/Replication Technologies.
- Must possess at least 3+ years of experience with Amazon Web Services (AWS) and/or Azure Cloud Services.
- Must have a deep understanding of Windows and Linux Operating Systems
- Excellent troubleshooting skills with proven "in the moment" troubleshooting and incident response of AWS and Azure cloud based eco-systems.
- Must have an understating of Cloud Monitoring tools like AppDynamics, SignalFx and CloudWatch
- Must have a general understanding of SQL and Oracle Databases
- Must have an understanding of networking concepts
- Must be familiar with workflow tools such as ServiceNOW
- Must have excellent oral and written communication skills
- Must be able to provide after-hours support.
- Must be able to work in a collaborative environment.
- Ability to work independently as well as work well with others in an integrated team environment and must be self-motivated.
- Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of tasks by a specific due date.
- Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated
- Ability to manage multiple tasks simultaneously.
PREFERRED QUALIFICATIONS: - Deep understanding of the following:
- Patching using AWS Systems Manager
- AWS Trusted Advisor
- AWS offerings: EC2, Lambda, RDS, S3, DynamoDB, Kinesis, SQS, SNS, AMI, ALB, AWS Backup, IAM, CloudTrail, CloudWatch
- RHEL Commands
- AWS OPS Works, SSM, Automation, such as Chef commands, Ruby, JSON, Bash Shell scripting, Windows Powershell, Python scripting
- SSL Certificates
- Analysis of CPU/Memory/Disk usage on the Servers for the purposes of troubleshooting and right-sizing efforts
WORK ENVIRONMENT: This position is operation focused and can be remote or on-site depending on the nature of trouble shooting at anytime of the day.Office is located in Washington, DCHours are 9AM-5PM, Monday - Friday, with the understanding that after-hours work will be required as neededRequisition ID: 65581 Posting Location(s): District of Columbia; Delaware; Pennsylvania; Virginia Job Family/Function: Information Technology Relocation Offered: No Travel Requirements: Up to 25% Amtrak employees power our progress through their performance. We want your work at Amtrak to be more than a job - we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals. We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.Marijuana,notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession ofmarijuana, whether for medical, recreational, or other use. Candidates who engage in the usage ofmarijuanawillnotbe qualified for hire.We appreciate your cooperation in keeping Amtrak safe and drug-free.In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.POSTING NOTES: Information Technology Information Technology