Lead Technologist Network Ops - 90231129 - Washington

Amtrak
Washington, DC
20 Nov 2024

Vacancy expired!

Amtrak connects businesses and communities across the country and we move America's workforce toward the future. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority and the success of our railroad is the result of you.

By living the Amtrak values and actively embracing and fostering diverse ideas, backgrounds and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

The Lead Technologist's primary role is to provide production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services. They will also serve in a lead technical role contributing to one or more projects of moderate complexity as the technology subject matter expert. When involved with a project team, acts in a consultative manner and provides technical subject matter expertise, system administration, and technical support services. Works on moderately complex tasks and projects and support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.

ESSENTIAL FUNCTIONS:

• Troubleshoots existing information systems, applications, middleware, or networks to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria.

• Management of service delivery projects, including data circuits, LAN and WLAN implementations, and IP security configurations

• May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Works with vendors during the problem resolution process as needed.

• Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies.

• Researches and analyzes technologies within area of required expertise.

• Troubleshoots existing information systems, application, middleware, or networks to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria.

• Assesses emerging technologies. Evaluates and may recommend new products or tools for the organization.

• Working knowledge of networking monitoring tools like Riverbed/Infoblox/SolarWinds etc.

• Makes recommendations that may influence the long-term technology strategy and planning for multiple business units.

• Assists in the development and analysis of source selection strategies.

• Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.

• Serves as a consultant and escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.

• Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.

• Designs innovative solutions using new technologies. Recommends short-term alternatives when appropriate.

• Must have experience in troubleshooting L1-L4 network issues.

• Extensive experience in network design and implementing the network blueprints.

• Working knowledge of firewalls/VPN/routers/switches/WIFI devices etc.

• Provides support for Sr. Principal Technologist's representation of Amtrak relevant, industry forums.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Engineering, Computer Science or other related field plus 6+ years of experience or 10+ years of relevant work experience in subject matter expert capacity required to satisfy education and experience requirements.

• Relevant Engineering Certifications

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Engineering, Computer Science or other related field plus 8+ years of experience

• Certification in ITIL, MCSE, CCNA(or equivalent)

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

Requisition ID:64850

Band Zone:C4

Posting Location(s):District of Columbia

Job Family/Function:Information Technology

Relocation Offered:No

Travel Requirements:Up to 25%

Recruiter Name: Varsha Ashpalia

Recruiter Email:

You power our progress through your performance.

We want your work at Amtrak to be more than a job - we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.Marijuana,notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession ofmarijuana, whether for medical, recreational, or other use. Candidates who engage in the usage ofmarijuanawillnotbe qualified for hire. We appreciate your cooperation in keeping Amtrak safe and drug-free.

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.