Marketing and Communications - Instructional Design - Lead Associate (Hybrid)

As a valued colleague on our team, you will contribute to creating learning experiences across several modalities that prepare clients and consumers to utilize our platform and tools through strategy and development of digital content, live instruction, virtual, video, etc. You’ll perform analysis to optimize and refine requirements, specifications, and objectives of future iterations. The goal is to create materials, guides, courses, and other content that will assist learners in acquiring knowledge, skills, and competencies effectively and in an engaging, customer-centered way.

THE IMPACT YOU WILL MAKEIn this role you will have the flexibility to make each day your own, while collaborating with thoughtful marketing and business partners to drive our company mission and values so that you can deliver on the following responsibilities:Partner with key internal stakeholders to identify learning needs and develop holistic learning strategy for customer segments/ functional areas.Serve as internal advisor/consultant in troubleshooting to help resolve challenges. Collaborate with management and vendors to plan, influence, develop, facilitate, and monitor effectiveness of training. Remain informed of trends in workplace learning, design & development, learning tools and processes.Analyze content and learner data to translate opportunities into future learning and skill building solutions.Design and develop end-to-end consumer focused learning solutions based on analysis and conduct content review sessions with internal marketing and product groups and external SMEs.Determine the criteria and assessment methods used to measure learner’s performance and develop assessment instruments.Simultaneously lead/manage multiple projects/meetings of varying scope and complexity to ensure project timelines, learning objectives, and budgets are met. Ensure high quality and on-time deliverables to maximize the learner experience. Oversee the coordination of cross-functional teams and vendors, to identify and gather business requirements while ensuring compliance with requirements and business needs.Maintain training content for existing programs to ensure it meets the on-going learning needs. Continuously work to improve training content and processes. Recommend changes to existing courses, including technology or instructional methods, to better adhere for delivery options.Research and develop policies, work processes and procedures as necessary.Note: Some travel may be required to support business unit meetings and/or training and events.