MS CRM Technical Consultant

HR Pundits
Washington, DC
30 Oct 2024

Vacancy expired!

Role: MS CRM Technical Consultant -

Location: Washington DC

Duration: 1 year & extensible based on performance Banking experience is MUST

Required skills

Build customized solutions in MS Dynamics 365 platform using workflows, plugins, UI customizations etc., build advance features/integrations in Dynamics 365 Basic configuration.

Customizable configuration using form editor, business rules, workflows, PowerApps and Power Automate

Role & Responsibilities:

Enhanced customizations using Plugins, Custom Workflows, jQuery, JavaScript, XRM controls, UCI framework

Configuring queues and routing rules like skill, content area, agent availability for auto triaging

Building multiple channel capabilities like Email, Web, portal, etc.,

Building Integrations with ESB Service, Flat files and other internal applications

Perform unit testing and support integration testing and fix defects and issues in a timely manner.

Support and maintain the production environment, fix issues raised by the business users

Analyze and document the impact of any new change request or fix requested by the business users