Operations Manager

DescriptionEnterprise Operations ManagerJob Summary : The Operations Manager’s key role is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to overseeing daily activities. They utilize a sharp business mind and proven success in managing multiple departments and/or functions for maximum productivity. This person must be highly skilled in staffing, finance, process and IT management, and be able to develop and maintain an environment of trust within the operations team. In summary, the Operations Manager is a creative problem-solver and an excellent leader who is able to prioritize productivity and drive operational efficiency.Duties:

Provides technical/management leadership on all enterprise tasks andtechnology assignments, to include the supervision of operations within Infrastructure and End User Operations.

Serves as focal point for all concerns and establishes goals and plans that meet project objectives.

Ensures a timely process through which problems are controlled, recognized, researched, and escalated toparties needed to resolve.

Coordinates thereview and update of all documentation and operational tasks used by the EOC.

End User and Infrastructure staff and ensures that all members of the staff are trained and comply with process.

The intent is that the Infrastructure Operations Manager and the End User Operations Manager will both support the overarching Enterprise Operations Manager.

QualificationsTop Qualifications, Skills, Experience or Certifications:Experience: Must have a minimum of 10 years of related experience managing a complex enterprise operation center, providing technical leadership and supervision of operations across end user services and infrastructure operations. At least 5 years of proven experience managing a program with at least 150 personnel delivering Enterprise Operations Support Services. Must possess PMP Certification or equivalent. Must possess a Bachelor’s degree. Degree may be substituted with 5 additional years of related experience. At least 5 years of experience interfacing and presenting to executives.· Minimum of 5 years of experience in managing Service Desk and End User Computing teams and technologies.· Effective team leadership skills strongly preferred, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.· Ability to work independently and manage multiple demands on time, in cross-functional, virtual and teams.· Strong collaboration skills using a solutions and customer-service-oriented approach is required.Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years andthe ability to obtain a public trustCovid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

REQNUMBER: 2312688SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability