PC Provisioning Technician

MISICOM, Inc
Washington, DC
20 Sep 2024

Vacancy expired!

Position Overview:The PCP Technician responds to service tickets/calls received via the client s PC request and/or based on the Remedy Help Desk Incident Management system. The incumbent will also be expected to perform other tasks assigned by WBG Team lead and PC Provisioning Coordinator.

Essential Job Functions:" Install WBG computer image, following instructions provided" Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting when required" Ensure Service Level Agreement is maintained when providing service to clients" Provide events and rental support by coordinating with clients, deliver and install equipment at requested location, and perform basic troubleshooting" Ensure that the asset information for all provisioned equipment is updated in Remedy/PCIM" Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase" Follow established and tested process and procedures provided by the WBG Team Lead" Validate installation through defined quality assurance procedures" Ship PC equipment to country offices when required" Fill-in, review, and turn-in tracking documents on a daily/weekly basis" Ensure work environment is maintained (clean, organized, and safe)" Assist PCP Coordinator in providing weekly statistics for WBG Team Lead on a regular basis or on demand

Educational Qualifications and Experience:" Education: Bachelor s degree" Role Specific Experience: 2+ years of work experience relevant to the duties and accountabilities of the position" Experience in Windows Vista / Win-7 PC Imaging and staging" Experience in asset management

Certification Requirements: None specified

Required Skills/Abilities:" Strong knowledge of troubleshooting PC Operating System and Hardware issues" Ability to install a client s standard/core software packages and new releases of these packages as instructed in written guidelines" Ability to follow instructions" Capacity to assume increasing responsibility" Ability to work effectively in a team environment" Excellent verbal and written communications skills" Excellent administrative skills: organized, efficient, detail oriented, and versatile" Excellent customer service approach to dealing with people at all levels" Exhibit pleasant, professional, and courteous workplace etiquette

Desired Skills/Abilities:" Proficiency in MS Excel

Pluses for Levels: (level II, III):

Experience Matrix for Levels:" Level I - 2+ years of experience

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
  • ID: #19955739
  • State: District of Columbia Washington 20006 Washington USA
  • City: Washington
  • Salary: BASED ON EXPERIENCE
  • Job type: Permanent
  • Showed: 2021-09-20
  • Deadline: 2021-11-17
  • Category: Et cetera