Vacancy expired!
Immediate need for a talented
IVR/Call Center/Contact Center / CCaaS / UCaaS Architect/PM/SME. This is a Fulltime opportunity with long-term potential and is located in Washington ,DC ( Remote for now but once guideline will change then may need to come office in hybrid model) Please review the job description below and contact me ASAP if you are interested.Job ID: 23-11127Pay Range: $150K - $180K/Annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:- Lead projects from agencies’ demands, manage O&M activities, and system transition.
- Lead the team to maintain the Contact Center applications, systems and networks associated with Contact Center technologies within the defined SLAs. Establish the Service Desk responsibilities and shifts to ensure meeting Service SLAs on tickets. Review ServiceNow INCs/TASKs; Monitor status, assign, and update tickets as needed.
- Present the Root Cause Analysis documentation and mitigation recommendations to federal management
- Collect project requirements, provide Level of Effort estimates and project plans, prioritize work items, manage schedule, milestone, and deadline. Provide the project deliverables and status to the customers and upper management. Ensure on-time, quality delivery.
- Execute ad hoc tasks from OCIO upper management and customers
- Configurations and programming for the system as needed
- Avaya/Cisco/Genesys/TalkDesk/NICE CX/AWS Connect.
- Cloud platform/UCaaS/CCaaS
- PM/Team Management / Project management
- ID: #49506795
- State: District of Columbia Washington 00000 Washington USA
- City: Washington
- Salary: $140,000 - $180,000
- Job type: Permanent
- Showed: 2023-03-20
- Deadline: 2023-05-16
- Category: Et cetera