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A tech services company in Washington, D.C. is currently seeking an experienced Desktop Support Engineer for a great Senior-level opportunity with their team. In this role, the Senior Desktop Support Engineer will be responsible for providing second-level support for all incident and service requests that have been escalated by the Service Desk onsite, remotely, over the phone, or via email. This is a Hybrid opportunity requiring the qualified professional to work at least a couple of days a week onsite.
Responsibilities: The Senior Desktop Support Engineer will:- Provide support for desktop, laptop, thin clients, and VM's, as well as the hardware and applications associated with them
- Analyze existing systems along with making proactive recommendations for improvement
- Provide a high-level of customer service to all customers including effective communication
- Resolve issues for desktop and laptop incidents and requests in a timely manner
- Troubleshoot and resolve desktop/laptop software including installing, configuring and understanding functionality
- Troubleshoot and resolve service-related issues such as user data back-up, printing, web-ex, etc.
- Effectively document the resolution process and mentor Service Desk personnel
- Work with System & Application Owners to remediate reoccurring issues
- Respond to and resolve inbound computer-related end user support tickets in a timely manner using Service Manager
- Support the Windows 10, Mac OS, iOS, and Android.
- Provide IT support relating to technical issues involving Microsoft core business applications and operating systems
- Troubleshoot, maintain, repair, upgrade, and install various desktop computer hardware, printers, phones, and other equipment
- Set up and support hardware, software, network access, telephones, and other equipment for new hires and existing employees
- Perform other duties, as needed
- 5+ years of prior Help Desk experience
- Experience working with computers and operating systems
- Experience with trouble ticketing system-currently using Service Manager
- Thorough knowledge of desktop and business/technical support systems
- Active Certification required: MCSA, MCSE, ACSP, or ACMT
- Experience with Windows 10 and in Active Directory environment
- Experience in computer systems or IT support, with technical proficiency in MAC OS, tools and productivity office suites
- Advanced level experience in MAC/PC hybrid environments including mobile devices
- Experience installing and supporting applications such as Microsoft Office and Outlook, O365, Windows 10 and Mac OS
- Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
- Experience troubleshooting mobile devices using both iOS and Android
- Experience in working on a Service Desk teams supporting IT services
- Experience in working with a ticketing system, such as Service Manager, ServiceNow, Remedy, etc.
- Customer service oriented
- Great interpersonal skills
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Highly organized
- Associate's and/or Bachelor's Degree
- Authorized MAC certification
- Experience with AirWatch/Intelligent Hub
- ID: #49568715
- State: District of Columbia Washington 20001 Washington USA
- City: Washington
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2023-03-28
- Deadline: 2023-05-26
- Category: Et cetera