Vacancy expired!
This position can be located in Arlington, VA, or Washington, DC, 100% on-site.PRISM seeks an End User Support Technician to provide on-site technical support for hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
Other Duties:Schedules and coordinates customer desk-side support for installing new software or performing hardware or software break/fix activities.Sets up and configures new end-user equipment, including laptops, mobile devices, printers, copiers, VTC units, VoIP phones, and other peripherals.Documents all changes in the ServiceNow ticketing system to ensure all asset and configuration information is up to date.Reviews pending tickets daily, updating work details according to ticket management proceduresInvestigates and resolve all connectivity issues related to IT equipmentPerforms daily checks with customers and their support staffSelf-motivated and proactive – able to work independently and identify opportunities and develop new ideas for efficienciesAble to plan and prioritize workload to ensure objectives and tickets are achieved on time.Required Skills:Active DoD Top Secret Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 10, 7 & Windows 2000), Microsoft Office products, and various Internet browsers, including Internet Explorer and Mozilla FirefoxExperience with patch management software (e.g., SCCM)Experience installing, upgrading, and removing softwareExperience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycle Ability to learn new technologies quickly (MS Operating Systems, Office Products, and software Advanced experience with Active Directory management & administrationKnowledgeable of Problem Management best practices and processesExperience and Education Requirements: Bachelor’s degree and six years of relevant experience or equivalency (in the absence of a BA, 6 years experience can be substituted for a total of 12 years experience or an AA + 8 years)- ID: #48724124
- State: District of Columbia Washington 00000 Washington USA
- City: Washington
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2023-01-21
- Deadline: 2023-03-21
- Category: Et cetera