Senior Outbound Product Manager

The CRM & Industry Workflow Public Sector Industry Outbound Product Management team is seeking an experienced Product Manager to support the expansion of Public Sector Digital Services (PSDS) into new government mission areas. PSDS is a robust customer service management solution designed to meet the unique needs of federal, state, and local agencies as they work to fulfill their missions.We're looking for someone with strong go-to-market and product enablement expertise—someone who can create and execute strategies for comprehensive solutions that address the complex needs of both constituents and the agencies that serve them.What you’ll do in this role:Develop high-quality enablement content that communicates the value of product innovations, with a focus on government data models and mission-driven applicationsGain a deep understanding of customer use cases and success metrics to help shape product roadmapsCreate best-practice resources, including early product demos, to encourage adoption by customers and partnersServe as a trusted advocate for the CRM product vision with industry influencers, strategic partners, and punditsCollaborate with government agencies around the world and contribute to meaningful mission outcomesWork closely with teams across Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy, release themes, and go-to-market plansLead cross-functional efforts to achieve shared goals