Senior Product Owner

03 Dec 2024

Vacancy expired!

Resp & Qualifications

PURPOSE: Drives value to the business by building, managing and maintaining Product Backlog(s) in collaboration with IT teams, based on magnitude, scope and complexity. Represents the business to the team, and defines business value for them. Defines the details of what is being done and the overall scope of the project that builds the product offering. Ensures that acceptance criteria is well-defined. Plays a key role in shaping the direction of the product.in feature creation, user story writing and collaboratively innovating through Joint Application Development (JAD) and other brainstorming sessions.

ESSENTIAL FUNCTIONS:
  • Lead the efforts of identifying call center technology business value drivers for the organization. Works with the Product Manager to define the Product Backlogs, working closely withArchitects, Technologists, call center leadership and SMEs, acting as the arbiter of business value. Defines the Product Roadmap and uses it along with the Product Vision to develop epics and features, and works with Technical Analysts and/or Business Analysts to create user stories that accurately reflect the desired product capabilities. Builds a Product Backlog and reviews it with business owners to determine business value and to assign priority. Determines the acceptance criteria and has the authority to accept or reject development team deliverables. Is accountable for the success of the product or component under their purview.
  • Guides Business Analysts on how to break down the Minimal Viable Product (MVP) into the user stories and shares expertise in writing effective user stories, including full descriptions and acceptance criteria. Shares expertise in call center technologies (e.g. IVR and chat), and serves as a change agent, influencing stakeholders to focus on features that provide business value. Provides inputs to the Scrum Master on improvement opportunities with grooming sessions. Engages with clients, internal and external business partners and key stakeholders, and/or customers on as-needed basis to educate, and provide relevant information about the product.
  • Support culture change to improve delivery agility. Provide coaching to team members who are new to Scrum,Agile and Product Maturity Model (PMM) practices. Supports team building and team development by utilizing the abilities and skills of individuals, and fostering a feedback culture. Mentors Product Owners to ensure their success.

SUPERVISORY RESPONSIBILITY:Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Product Management, Engineering, Information Technology or related field.

Licenses/Certifications: Certified Scrum Product Owner preferred.

Experience: 6 years IT and business analysis, business development, solutions development, systems analysis, technical design/development, implementation

OR 4 years product owner experience

OR inlieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications
  • Experience as a Product Owner, Senior Product Owner or Product Manager in an industry with proven digital assets
  • Call Center technology acumen, with the ability to be a change agent for the Call Center of the future
  • Progressive experience in customer service from tactical experience, evolving into a strategic call center leader
  • Experience with call center technologies (e.g. Automatic Call Distributor (ACD), Voice over Internet Protocol (VoIP), and Automatic Number Identification (ANI)
  • Previous healthcare experience
  • Advanced degree.

Knowledge, Skills and Abilities (KSAs)
  • Knowledge of business and management principles
  • Strong Microsoft Office Suite ability
  • Knowledge of project planning and life cycle development
  • Excellent communication skills both written and verbal
  • Ability to recognize, analyze and solve a variety of problems
  • Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Department

Department:Digital Products

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Closing Date

Please apply before: 12.03.2021

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship