Senior Salesforce System Administrator Washington DC - Hybrid Position

Location: Washington DC -

• Support existing functionalities and deployed enhancements.
• Triage non-technical issues to business.
• Development and Configuration of Salesforce Implementations
• Support Lightning configuration
• Support installed Salesforce applications and future implementation.
• Provide Cycle activities support and development.
• Provide business users process demo/ training per request.
• Provide Tier 1 tickets support in Salesforce.
• Identify, log, and manage system errors and issues and remediate and assign them to proper escalation.
• Assist Developers on Tier 2 tickets In Salesforce when needed.
• Help to translate requirements for IT solutions based on business needs.
• Provide IT support to Clients online helpdesk for external and internal users.
• Assist in the development of testing scripts for managed systems.
• Assist manager in some project related activities.
• Takes ownership of escalations and performs troubleshooting, analysis, research, and resolution using technical skills.
• Identify business issues; analyze, and translate business needs into functional specifications.
• Supports daily operations interfacing with business admins as required.
• Planning analyst tasks based on priorities adhering to project timelines.
• Flow-through on their tasks and tasks assigned by them to other team members.
• Provide weekly status updates on overall progress on their tasks/assignments.
• Support installed Salesforce applications and future implementation.
• Perform Data uploads.
• Other tasks as directed by IT leadership.

• Salesforce experience
• JIRA experience
• Zendesk experience

• 6 years of IT experience
• 4 years of experience supporting software solution implementations
• 4+ years of Salesforce Administration

• Bachelor of Science in Information Systems, Computer Science or equivalent
• Salesforce Admin certification