ServiceNow Consultant

The ServiceNow Developer is a hands-on role that includes the daily support, operations, and solutioning of the ServiceNow platform, including CMDB, ITAM, ITBM, ITOM, ITSM, etc. He/she provides technical/management leadership on major tasks or technology assignments. He/she establishes goals and plans to meet project objectives. He/she must have domain and expert technical knowledge. Designs and develops solutions to complex applications problems, system issues, or network concerns. Perform systems management and integration functions. Functions as a technical expert across key tasks and on multiple complex and high impact work.

• Must have at least 6 years of relevant experience
• Must have experience with development and systems integration
• Must have a bachelor's degree
• Must have a ServiceNow certification
• Must be a US citizen and able to obtain secret clearance

• Develop strong relationships with internal and external stakeholders to understand the client's vision and how ServiceNow plays in their digital transformation journey
• Develop and maintain a comprehensive technical blueprint of the ServiceNow services, creating solution options that align IT services with business missions, goals, and objectives with consideration of both technical and non-technical implications and trade-offs
• Manages technical governance processes including working with stakeholders to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and on-going support that align with ServiceNow out of the box capabilities
• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis using agile methodologies

• Perform hands-on technical development work and create and use update sets to move customer configuration between environments