Software Asset Management Specialist

Supports the receiving, managing, and tracking of IT hardware and software assets. Maintains an up-to-date system or database of detailed hardware information and assignees as defined by the IT asset policy. Manages unassigned equipment, consumables, and accessory inventories. Manages and tracks software assets (e.g., software licenses, license keys, version, and renewal information). Includes recovery of licenses/keys when customers off-board. Adhere to Federal and agency policies and procedures to dispose of assets that have become excess property or non-functional, including degaussing. Participate in the yearly asset audit. Responsibilities include, but are not limited to:

• Ensures end user IT assets are appropriately tracked and managed in accordance with the asset management policies.
• Coordinates with the technical support teams for verification, repair, recovery, and disposal.
• Ensures accurate asset data within ServiceNow, making sure all fields are populated and accurate.
• Updates and maintains information in the asset database in a timely manner
• Conducts physical audits of IT assets and inventories.
• Coordinates disposal pickups and completion of associated processes and records.
• Monitors day to day ServiceNow queues and tickets.

• Requires a high school diploma/GED and a minimum of 2 years (Junior) / 4 years (Mid) of experience with IT procurement and asset management.
• Knowledge of asset life cycle management processes planning, acquisition, deployment, monitoring, and disposal.
• Knowledge utilizing asset management tools, including automated discovery.
• Understanding of IT assets including laptops, printers, mobile devices, AV/VTC equipment, end user software, etc.
• Ability to effectively communicate verbally and electronically.
• Detail-oriented, proactive, highly organized, and able to prioritize tasks and multi-task.
• Ability to work independently with little direction and to tight deadlines.
• Ability to analyze complex data and create user friendly reporting.
• Must have a positive and patient customer service attitude.
• Must be able to obtain agency suitability clearance prior to start date.