Spa Concierge-1

21 Nov 2023

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here ($1471.htmld) to apply internally. Spa Concierge SUMMARY The Spa Concierge will primarily provide guests with exceptional service when checking into and out of the spa, creating spa reservations, maintaining cleanliness of Spa Pendry’s reception, locker room, and fitness areas, and making appropriate personalized recommendations for each guest during their visit. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Major areas of responsibility/ management include, but are not limited to:

Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of all Spa Pendry areas.

Creating spa reservations, making product recommendations, and ensuring that their day is scheduled appropriately

Assist with the cleanliness and organization of reception, locker rooms, and fitness center.

Assisting with removing used linen and restocking linen.

Ensuring an adequate supply of clean towels, robes and guest-wear are available for use.

Provide services to guests in a timely, courteous and proficient manner.

Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.


High school or equivalent education required

Minimum 2 -3 years of customer service experience in a hotel, Spa and/or fitness environment

Working knowledge of spa services and products

Possess basic math skills and have the ability to accurately handle billing

Ability to communicate clearly and speak, read, write and understand English

Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur


Prior front desk, spa or health club experience preferred

Luxury hotel experience strongly preferred

Bachelor’s Degree

PHYSICAL REQUIREMENTS Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 100 lbs. occasionally.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life. Privacy Policy (