Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here (https://www.myworkday.com/montage/d/task/1422$1471.htmld) to apply internally. Spa Concierge SUMMARY The Spa Concierge will primarily provide guests with exceptional service when checking into and out of the spa, creating spa reservations, maintaining cleanliness of Spa Pendry’s reception, locker room, and fitness areas, and making appropriate personalized recommendations for each guest during their visit. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Major areas of responsibility/ management include, but are not limited to:
Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of all Spa Pendry areas.
Creating spa reservations, making product recommendations, and ensuring that their day is scheduled appropriately
Assist with the cleanliness and organization of reception, locker rooms, and fitness center.
Assisting with removing used linen and restocking linen.
Ensuring an adequate supply of clean towels, robes and guest-wear are available for use.
Provide services to guests in a timely, courteous and proficient manner.
Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.
High school or equivalent education required
Minimum 2 -3 years of customer service experience in a hotel, Spa and/or fitness environment
Working knowledge of spa services and products
Possess basic math skills and have the ability to accurately handle billing
Ability to communicate clearly and speak, read, write and understand English
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
Prior front desk, spa or health club experience preferred
Luxury hotel experience strongly preferred
PHYSICAL REQUIREMENTS Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 100 lbs. occasionally.