Sr. Helpdesk Technician

Ashburn Consulting is teaming up with The Washington Metropolitan Area Transit Authority (WMATA) to advance its digital modernization initiatives and providing robust IT services to support its internal workforce.This contract enables WMATA to access the necessary resources and services for both short-term and long-term IT support, facilitating the successful execution of key technical initiatives. These initiatives are vital for the continued modernization of WMATA.This role involves providing technical support and coordination with the Inventory. Team to manage deployment activities including asset retrieval, imaging, data wiping, and asset returns order fulfillment, etc. The Senior Helpdesk Technician will ensure the smooth functioning of IT asset management systems and deployment. processes, working remotely for this contract.Responsibilities:Coordinate with Inventory Team to process orders and check for fulfillment.Coordinate Inventory Team for Endpoint deployments (Move, setup and install endpoints)Coordinate Inventory Team to receive shipments (Move and Stack)Collaborate with technical and support teams to improve deployment and support.Report to Inventory Team on deployment progress.Coordinate Inventory Team in deployment activities regarding imaging, prepping, deploying, asset retrieval, data wiping, asset returns, etc.Work closely with SCCM team to ensure that images are accurate and complete, including all software/configured properly, and signoff from department is obtained on image.Ensure deployment inventory is properly tracked and documented in ITAM (IT Asset Management System).Ensure team meets agreed upon SLA’s, productivity, quality, and customer service standards fordeployment activities.Coordinate Inventory Team to perform Quality Assurance Tests on imaged machines, to ensure end point devices are consistent with requirements.Participate in testing of end point software, hardware, and deployment processes. Provide support across all WMATA locations.Perform other duties related to role as requested.