Technical Support Specialist (CloseKnit)

CareFirst
Washington, DC
09 Aug 2024

Vacancy expired!

Resp & Qualifications

In September 2021, we introduced CloseKnit: CareFirst’s new Primary Care Practice. CloseKnit takes quality care personally. We’re a new kind of patient-centric, virtual-first primary care practice. Open 24/7/365 through our convenient app. Our providers deliver care that’s continuous, connected and uncomplicated.

Not something you’ve heard people say when describing a healthcare experience? We know. That’s exactly why we show up every day at CloseKnit. To change the narrative and truly make quality care simple. To calm nerves, to solve pains, to soothe fears and to champion for our patients.

Do you share our passion for patient care that’s supportive and transparent? Then we need you. We offer competitive compensation and benefits. And we’re in your corner, just like we are for our patients. Help us define the future of care delivery.

CloseKnit is currently hiring a Technical Support Specialist to join their team.

PURPOSE:

Provides First-Level User Support by identifying user problems; researching answers; guiding user through corrective steps; recommending documentation updates.

ESSENTIAL FUNCTIONS:
  • Provides technical support for users. Resolves software and hardware desktop issues. Provides end user training instruction. Performances measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction.
  • Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Tracks activities of technical support specialists to whom tickets were assigned.
  • Assists team with managing daily operations.
  • Supports equipment moves/adds/changes. Stages/configures/installs desktop equipment. Maintains desktop uptime, stability, and performance.
  • Provides tracking for all deployed IT assets from procurement to disposal to allow realtime accounting of IT assets to contractor personnel.
  • Produces/maintains IT documentation (SOPs, inventory, knowledge articles). Develops best practices for processes and procedures (ITIL process environment).

QUALIFICATIONS:

Education: High School Diploma or GED.

Experience: 3 years help desk/technical experience and resolving Tier I and Tier 2 level Issues.

Preferred Qualifications:
  • Experience resolving issues with computer hardware or software.
  • Technical certification
  • ITIL certification

Knowledge, Skills and Abilities (KSAs):
  • Strong technical and computer skills
  • Ability to recognize, analyze, and solve a variety of problems
  • Excellent communication skills both written and verbal
  • Skill in completing assignments accurately with attention to detail
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines.

Department

Department:Strategic Care Delivery)

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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