Tier II Helpdesk

Job DescriptionAn employer is looking for a Tier II Heldesk person in the DC area. They will be managing a ticket que and troubleshooting technical issues. Provide Tier II support from the Tier I desk, remotely or onsite for hardware and software issues. Install, monitor, troubleshoot, support, the VDI, VTCs, VOIP, scanners, thin clients, Active Directory, and other software platforms. Provide documentation for work orders and incidents. Monitor and escalate as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements- Able to obtain a Top Secret clearance- Bachelor's degree (IT, Computer Science, or related) (can replace 4 years of experience with a degree)- 4+ years of experience as a helpdesk or desktop role- Able to obtain an A+ certification and MCP/MD-100 or Google IT support certification within 6 months of first day - Active security clearance- IT certifications: Security+, Network+, A+, etc. or AMPM certification nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.