Unified Communications Tier III Technician with TS/SCI

Information Management Group
Washington, DC
09 Aug 2024

Vacancy expired!

Overview

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.

IMG is hiring a full-time

Unified Communications Tier III Technician with TS/SCI at its Washington, DC

location.

Responsibilities

Responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC) and video streaming within the Enterprise, supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier III resolution, projects and customer support for all managed networks.

Manage resource availability and conflicts for Video Networks. Ensure compliance with VTC network security policies and procedures. Ability to identify; analyze; and resolve operating/hardware network problems of VTC systems and applications as they pertain to the Unified Communications environment. Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the Unified Communications environment. Create and report all outage notifications and network related issues according to standard operating procedures. Participate in engineering projects or upgrades as tasked by GDIT management. Interface with vendors to ensure proper performance of tools and software packages. Assist in Tier II responsibilities as tasked by GDIT management. Provides system/equipment/specialized training and technical guidance to lower tier employees. Provide After Action Reports (AARs) for Problem Management resolution. Participate in special projects as required by GDIT Management.

Qualifications

Clearance Required: TS/SCI to start. Candidate must be able to pass a CI Poly.

Required Certification

: Must hold Security+ CE. Network +, CCNP Collaboration and ITIL Foundations highly desired

Education/Experience:
  • Meets one of the following education/experience combinations:
    • High School Diploma + 7 years
    • Associate's Degree + 5 years
    • Bachelor's Degree + 3 years
    • Master's Degree + 1 years
    • PhD + 0 years
  • Candidate must be familiar with the use of Cisco Call Manager, Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other tools as required.
  • Advanced Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, CUBE/VCS, CODECs and MCUs.
  • Technical knowledge of video streaming to include set top box and Vbrick.
  • Advanced Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
  • Technical knowledge of network topology.
  • Possess understanding of TCP/IP, H323, E164 and SIP protocols.

Flexibility Requirement:

NOC is 24x7 shift work; to include weekends and holiday for all employees
  • Day Shift: 6am - 2:30pm
  • Swing Shift: 2pm - 10:30pm
  • Mid Shift: 10:30pm - 6am

COVID Vaccination: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully vaccinated against COVID-19. If selected, you will be required to be submit proof of vaccination before your start date with IMG. IMG will provide additional information regarding what information or documentation will be needed and how you can request an exception from this requirement.

IMG COMPANY BENEFITS
  • Health, dental, vision, and life insurance
  • Short term and long term disability insurance
  • 401(k) with generous company match
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 15 days of personal leave plus paid federal holidays
  • Professional development and training assistance

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.